Guarantee policy

1. The statutory warranty rights apply.

2. The customer is requested to check the goods for completeness and obvious defects immediately after delivery and to notify us of any complaints as soon as possible. If the customer does not comply with this, this shall have no effect on his statutory warranty claims.

3. Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions and manufacturer's statements.

4. The warranty period is one year from delivery of the goods.

5. If the customer rejects the seller's delivery for reasons other than a significant defect that significantly restricts or makes use impossible, even though the seller has declared his willingness to fulfill the contract, the customer shall be deemed to have refused acceptance. Acceptance of the delivery may not be refused due to insignificant defects.

6. The warranty does not cover defects caused by improper operation, system components modified contrary to the contract, use of unsuitable organizational means, use in a hardware or software environment that does not meet the requirements specified in the license certificate, unusual use, operating conditions or interventions in the system by customers or third parties.

7. If a delivery is defective, the seller may, at his discretion, either remedy the defect (rectification) or deliver a defect-free item (replacement delivery). In the latter case, the customer is obliged to return the defective goods at the seller's request in accordance with the statutory provisions.

Granting of rights in a contract for the supply of software

Clause 4.8 applies exclusively to contracts for the purchase of software in accordance with clause 2.2.
Upon full payment of the purchase price, the customer receives a non-exclusive and unlimited right to use the goods to the extent granted in the contract. The goods may only be used simultaneously by a maximum number of natural persons corresponding to the goods purchased by the customer. Permitted use includes the installation of the software, loading into the working memory and the intended use by the customer. Under no circumstances is the customer entitled to rent out the purchased goods, grant sublicenses, publicly reproduce them, make them accessible by cable or wirelessly or make them available to third parties for a fee or free of charge.
The customer has the right to make a backup copy of the software if this is necessary to secure future use.